Gmp99 Privacy Policy — Our Commitment to Protecting Malaysian Players' Data

GMP99 collects various types of information from users to enable the platform to operate securely, smoothly, and in accordance with compliance requirements. The following are the categories of information we collect:

Information you provide directly:

• Registration information: Full name, an active Malaysian phone number, email address (if provided), and the password you set when creating your GMP99 account.
• Identity verification (KYC) information: A Malaysian MyKad copy, proof of current address such as a utility bill or bank statement, and any other documents we may request for the identity verification process.
• Financial information: Details of the payment method you use — whether DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX. Please note that full account numbers are not stored directly by gmp99.
• Support communications: Live chat conversation records, emails you send to support@gmp99.click, and any other communications with the gmp99 team.

Information collected automatically while you use GMP99:

• Game data: Your game history, betting records, wins and losses, play duration, and game preferences.
• Technical data: Your IP address, device type and operating system, browser type and version, screen resolution, and other technical information that helps us optimise the gmp99 experience for your device.
• Log data: Access times, pages you visit within the GMP99 platform, session duration, and actions you take on the platform.
• Cookie data: Information collected via cookies and similar tracking technologies — explained in greater detail in Section 5.

Gmp99 uses the information collected solely for legitimate purposes related to the operation of our online casino platform for Malaysian players. The specific purposes for which data is used are as follows:

• Account management: To create, verify, and maintain your GMP99 account, including identity verification and password management.
• Transaction processing: To process deposits in Malaysian Ringgit (MYR) via your chosen Malaysian payment method, process withdrawal requests, and maintain accurate transaction records.
• Gaming services provision: To allow you to access and play all gmp99 games, including baccarat, blackjack, poker, roulette, slots, Live Casino, and Sports Betting.
• Security and fraud prevention: To detect and prevent fraud, money laundering, account abuse, and other unlawful activities on the GMP99 platform.
• Legal compliance: To fulfil compliance obligations including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements as set out by applicable laws.
• Customer support: To enable the gmp99 support team to assist you in resolving technical issues, account enquiries, and any problems you encounter while using the platform.
• Platform improvements: Aggregated usage data (which cannot identify individuals) is used to understand usage patterns and enhance the GMP99 platform experience.
• Service communications: To send you important notifications about your account, changes to our terms, or security information you need to be aware of.

GMP99 does not sell, rent, or transfer user personal data to third parties for marketing purposes. However, in the course of platform operations, we may share certain information with the following parties under limited and controlled circumstances:

• Payment processors: The payment gateways that process DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX transactions receive the transaction information required to process payments. All payment processors we use comply with the Payment Card Industry Data Security Standard (PCI-DSS).
• Gaming service providers: Live casino studios and game providers that supply content to the GMP99 platform may receive the game session information necessary to deliver their services.
• Technical service providers: Companies that provide technical infrastructure, cybersecurity, or platform analytics services that help GMP99 operate safely and efficiently.
• Legal authorities: GMP99 will disclose user information to legal authorities, law enforcement, or regulatory bodies when required by Malaysian law or a valid court order.

All third parties that receive GMP99 data are bound by strict confidentiality agreements and are only permitted to use that data for the purposes specified in their agreement with GMP99. They are not allowed to use GMP99 user data for their own purposes.

Gmp99 continually invests in the latest security technologies and procedures to protect our players' personal and financial data. The key security measures we employ are as follows:

• 256-bit SSL Encryption: All communications between your device and GMP99's servers are protected by TLS/SSL protocol with a 256-bit key length — the same security standard used by banking institutions in Malaysia.
• Encryption of data at rest: Sensitive user data stored in GMP99's databases is encrypted using modern encryption algorithms to ensure it remains unreadable even in the event of unauthorised server access.
• Layered access controls: Access to user data within GMP99's systems is governed by a strict permissions framework based on the principle of "least privilege" — each staff member only has access to the data required to carry out their specific duties.
• Two-factor authentication (2FA): GMP99 supports two-factor authentication for player accounts as an additional security layer to protect your account from unauthorised access.
• Regular security audits: The GMP99 platform undergoes regular security testing and audits by independent cybersecurity experts to identify and address any vulnerabilities before they can be exploited.
• Real-time threat monitoring: A threat monitoring system operates around the clock to detect and respond to any suspicious activity on the GMP99 platform in real time.

While we take all reasonable steps to protect your data, it is important to note that no security system can guarantee absolute 100% protection. We encourage GMP99 users to also take their own precautions, such as using strong passwords, not sharing login credentials, and promptly reporting any suspicious activity on their account.

Gmp99 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and understand aggregate platform usage patterns. The types of cookies we use are as follows:

You can manage your cookie preferences through your web browser settings. Please note, however, that disabling essential cookies may affect core GMP99 platform functions such as the ability to log in to your account. Functional and performance cookies can be deleted or disabled without affecting the platform's main functionality.

GMP99 retains users' personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The following is a guide to our data retention periods:

• Active account data: For the duration your account remains active on GMP99, plus any additional retention period required to settle outstanding transactions or claims.
• Financial transaction records: A minimum of 7 years from the transaction date, as required by Malaysian financial laws and AML (Anti-Money Laundering) regulations.
• Support communication data: 2 years after the issue is resolved, to allow reference should a related issue arise.
• Gaming data and betting history: 5 years for audit and dispute resolution purposes.
• KYC documents: For the duration required by applicable compliance laws, typically a minimum of 5 years after the business relationship ends.

Data deletion requests: You may request that GMP99 delete your personal data that is no longer required for operational or compliance purposes by contacting us at support@gmp99.click. GMP99 will process the request within 30 working days. Please note that deletion requests may not be fully fulfilled for data that must be retained to meet legal obligations or resolve ongoing disputes.

As a GMP99 user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary hassle:

If you have any questions, concerns, or requests regarding GMP99's Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. Our team is available in English and operates 24 hours a day, 7 days a week.

You can contact us via:

• Privacy Email: support@gmp99.click — please include "Privacy Enquiry" in your email subject line to ensure it is routed to the right team.
• Live Chat: Via the live chat function available directly within the gmp99 platform when you are logged in to your account.

GMP99 is committed to responding to all privacy-related enquiries within 24 working hours. For formal requests concerning user rights (such as data access, correction, or deletion), we will verify your identity before processing the request to safeguard your data.